Chrissy's Crafts

Cancellation Policy

You have the right to cancel any items ordered, from the point at which they are ordered, up until the point at which they are despatched. A full refund will be given. As the Items stock are usually despatched the same day they are ordered, the cancellation period may only be a matter of hours. If your order has been despatched, you may return unwanted items at your own expense and a refund will be provided.


Returns Policy

If you experience any problems with any of our items, please contact us by calling 01283 532 336 or by emailing thewoolshop@chrissyscrafts.co.uk

Should any item you receive from us are found to be faulty, we will arrange for a replacement or refund, whichever you prefer. Before returning faulty items to us, please contact us, and we will arrange to cover the cost of returning the faulty items.

Should you decide to return any goods which are not faulty, please ensure you return them to us within 30 days. (Please see 'How to return items to us' below.) We will arrange for a full refund of the cost of the items, providing the items are unused, unopened and in a saleable condition. We will not be able to cover the cost of returning the items to us.

Please note that patterns, books, are non-refundable.

How to return items to us

When returning any items to us, please pack your items in appropriate packaging and, if possible, include your original invoice. Please enclose a note to let us know your name, telephone number and whether you would like a refund or an exchange for the items you are returning. If you would like an exchange, please let us know which items you would like to have in place of the items you are sending back.

If you are not able to include your original invoice, please be sure to also include your postcode on your note so that we can find your order on our system.

Please post your parcel to the following address:

Chrissy’s Crafts

Unit 3

Craythorne Farm,

Craythorne Road,

Stretton,

Burton upon Trent,

Staffordshire.

DE13 0AZ

If you have asked for a refund, we will process this as soon as possible, providing the items are unused, unopened and in a saleable condition.

If you have asked for an exchange, we will despatch the replacement items that you have requested as soon as possible (again, providing that the returned items are unused, unopened and in a saleable condition). If an additional payment needs to be taken (i.e. if these replacement items are higher in value than the items you have returned), we will contact you by telephone to arrange this.